eMaketa Privacy Policy

1. Introduction

At eMaketa, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our mobile app and services. By using eMaketa, you consent to the practices described herein. If you do not agree with our policies, please do not use our app.

2. Information We Collect

2.1. Personal Identification Information

  • Phone Number: Your phone number is used as your primary identifier when creating and managing your account.

  • One-Time Passwords (OTPs): We send OTPs to verify your identity during login. We do not store OTPs beyond the verification session but log that verification occurred.

2.2. Payment Information

  • Payment Methods: When you use MTN Mobile Money, Orange Money, or similar services, we collect payment-related details (e.g., transaction amounts, dates). Sensitive financial data is processed securely by our trusted payment partners.

  • Transaction Records: We maintain transaction records for order tracking, refunds, cancellations, and legal compliance.

2.3. Usage Data

  • App Interactions: We collect data about how you navigate and interact with the app (e.g., pages visited, items added to your market list) to enhance service quality.

  • Device Information: Data such as device type, operating system, and IP address helps diagnose issues and optimize app performance.

3. How We Use Your Information

3.1. Account Management and Authentication

  • Your phone number is used to create and manage your account.

  • OTP verification ensures secure account access and protects against unauthorized use.

3.2. Payment Processing

  • Your payment details are used solely for processing transactions through our payment partners.

  • Transaction records support order management, refunds, and cancellations.

3.3. Service Improvement

  • We analyze usage data to improve features, functionality, and user experience.

  • Device and usage data assist with troubleshooting and performance enhancements.

3.4. Communication

  • We use your phone number to send essential notifications, including OTPs, order updates, and service announcements.

  • Your data helps our support team respond to your inquiries and resolve issues.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

  • We share necessary data with trusted partners (e.g., payment processors, analytics providers) under strict confidentiality obligations.

4.2. Legal and Regulatory Requirements

  • We may disclose your data if required by law, regulation, or valid legal process (e.g., court orders).

4.3. Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your data may be transferred under the same privacy terms.

5. Data Storage and Security

5.1. Storage

  • We retain your data only as long as needed for the purposes described or as legally required.

5.2. Security Measures

  • We implement encryption, secure servers, and strict access controls.

  • Only authorized personnel can access your data, and security practices are reviewed regularly.

6. Your Rights and Choices

6.1. Access and Update

  • You can request access to your personal data or ask for corrections to inaccurate information.

6.2. Data Portability

  • Where applicable, you can request a copy of your data in a structured, machine-readable format.

6.3. Opting Out

  • You may opt out of marketing communications by following unsubscribe instructions in messages.

  • Opting out of essential notifications (e.g., OTPs) may limit your ability to access your account.

6.4. Account Deletion Option

eMaketa respects your right to privacy and control over your personal data. We provide all users with a simple and accessible option within the app to permanently delete their account at any time, without needing to contact customer support.

When you choose to delete your account:

  • All personal identifiers will be permanently erased. This includes your account profile, phone number, email address, delivery location, and any linked payment information (such as MTN Mobile Money or Orange Money details).

  • Transaction records linked to your identity will be deleted. We will remove order history and payment data that can be used to identify you, except where retention is required to comply with legal or regulatory obligations (such as for tax or anti-fraud purposes).

However, in order to continue improving our services and understanding usage patterns:

  • eMaketa will retain anonymized usage data. This includes data about how the app was used, such as:

    • Pages and screens you visited

    • Items you added to your market list

    • Products you clicked, liked, or purchased

    • Navigation patterns and app interaction history

  • This retained data will no longer be linked to your personal identity and will be used only in aggregated or anonymized form for analytics, product improvement, and business insights.

Once you confirm account deletion, this process is irreversible — you will need to create a new account if you wish to use eMaketa again.

If you have any difficulties or concerns about deleting your account, our support team is available at support@emaketa.com to assist you.

7. Children’s Privacy

eMaketa is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a minor has provided personal data, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will take effect immediately upon posting in the app. We encourage you to review it regularly.

9. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@emaketa.com
Address: Buea, Cameroon
Phone: +237 671906987