eMaketa Privacy Policy

1. Introduction

At eMaketa, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you

access our mobile app and services. By using eMaketa, you consent to the practices described

herein. If you do not agree with our policies, please do not use our app.

2. Information We Collect

2.1. Personal Identification Information

  •  Phone Number: As eMaketa accounts are created using your phone number, this is our

primary identifier.

  •  One-Time Passwords (OTPs): Each time you log in, we send an OTP to verify your

identity. While we do not store these OTPs beyond the verification session, we record the

fact that verification occurred.

2.2. Payment Information

  •  Payment Methods: When you use MTN Mobile Money, Orange Money.

for transactions, payment-related details (such as transaction amounts and dates) are

collected. Note that sensitive financial data is handled by our secure payment partners,

  •  Transaction Records: We maintain records of transactions to facilitate order tracking,

refunds, cancellations, and to comply with legal obligations.

2.3. Usage Data

  •  App Interactions: Information about how you navigate and interact with the eMaketa

app (e.g., pages visited, items added to your market list, etc.) is collected to improve our

services.

  •  Device Information: Data such as your device type, operating system, and IP address

may be collected to help diagnose problems and optimize our app’s performance.

3. How We Use Your Information3.1. Account Management and Authentication

  •  Account Creation & Login: We use your phone number to create and manage your

account. Each login request triggers an OTP sent to your phone, ensuring secure access

without the need for a permanent password.

  •  Security: OTP verification helps protect your account against unauthorized access.

3.2. Payment Processing

  •  Transaction Fulfillment: Your payment details are used exclusively to process

transactions through MTN Mobile Money, Orange Money. Our payment

partners handle the secure processing of financial data.

  •  Order Tracking & Refunds: Transaction records enable us to manage orders, process

refunds, and handle cancellations efficiently.

3.3. Service Improvement

  •  Personalization: We analyze usage data to enhance the functionality and user experience

of eMaketa.

  •  Troubleshooting: Device and usage data help us identify and resolve technical issues.

3.4. Communication

  •  Notifications: We may use your phone number to send important notifications, including

OTPs, order updates, and service announcements.

  •  Customer Support: Your data may be used to address any queries or issues you raise

with our support team.

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

  •  Payment Partners: Information necessary to process transactions is shared with our

trusted payment providers (MTN Mobile Money, Orange Money processors)

under strict confidentiality agreements.

  •  Analytics and Improvement: We may work with third-party analytics providers to

better understand user behavior. These providers are contractually obligated to maintain

the confidentiality and security of your information.

4.2. Legal and Regulatory Requirements

  •  We may disclose your information if required by law, regulation, or valid legal process

(e.g., a court order).4.3. Business Transfers

  •  In the event of a merger, acquisition, or sale of assets, your data may be transferred to the

new owner under the same privacy policy terms.

5. Data Storage and Security

5.1. Storage

  •  Data Retention: We store your personal and transaction information only for as long as

necessary to fulfill the purposes described in this Privacy Policy or as required by law.

  •  Security Measures: We implement robust security measures, including encryption,

secure servers, and access controls, to protect your data.

5.2. Access Controls

  •  Only authorized personnel have access to your personal information, and we regularly

review our security procedures to mitigate unauthorized access or disclosure.

6. Your Rights and Choices

6.1. Access and Update

  •  Access: You may request access to the personal data we hold about you.
  •  Correction: If your data is inaccurate or incomplete, you may request corrections.

6.2. Data Portability

  •  Where applicable, you can request a copy of your personal data in a structured,

commonly used, and machine-readable format.

6.3. Opting Out

  •  Promotional Communications: You may opt out of receiving marketing

communications by following the unsubscribe instructions in the messages.

  •  Account Access: Since your account is tied to your phone number and OTP

authentication, opting out of notifications may limit your ability to access your account.

Contact our support team for further assistance if needed.

7. Children’s Privacy

eMaketa is not intended for children under the age of 18. We do not knowingly collect personal

data from minors. If it is discovered that a minor has provided us with personal information, we

will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective

immediately upon posting the updated policy on our app. We encourage you to review this

policy periodically to stay informed about how we protect your data.

9. Contact Information

For any questions, concerns, or requests regarding your personal information or this Privacy

Policy, please contact us at:

  •  Email: support@emaketa.com
  •  Address: Buea, Cameroon
  •  Phone: +237 671906987

By using eMaketa, you acknowledge that you have read and understood this Privacy Policy and

agree to its terms and practices regarding your personal data.